Hard Demands For Something Soft

I’m on register during the lunch shift, which is moving fast, drive-thru’s backed up, but we’re keeping it steady at the counter. An older gentleman steps up, already frowning. He hasn’t even looked at the menu yet.

Customer: “Do you toast the buns here?”

Me: “Yes, they’re toasted by default.”

Customer: “I don’t want that. Toasted bread tears up my gums.”

Me: “No problem. I’ll mark it as no toast.”

I type it in.

Customer: “And don’t mess it up like last time. I don’t want to have to come back up here and explain basic instructions.”

Me: “Understood.”

Customer: “You’d think not toasting something wouldn’t be that hard.”

He stares at me like he’s expecting me to break under the weight of the request.

I just smile calmly and say:

Me: “I’ll make sure the only grilling that happens is the one you’re giving me right now.”

Customer: *Not noticing or ignoring my comment.* “D*** straight!”