Happy Random Holidays!
I’m heading home after a dreadful day of work. Customers were having trouble staying nice to each other and me. During transit, it’s not much better. I’m going home by train and a lot of people loudly complain about everything: non-existent delays, not enough seats — there are, you just have to sit next to someone else — and trains as a whole. My frustration level is rising.
I realize I might lash out to someone innocent if I can’t get rid of my frustration. When I arrive at the station, I spot a Customer Service employee. She doesn’t look pleased. I decide she will be my “victim.”
I walk up to her, do my best to smile, and exclaim, “Happy holidays!” I leave immediately after.
My frustration is gone and hopefully, so is hers. I just hope I didn’t confuse her too much.
Question of the Week
Have you ever served a bad customer who got what they deserved?