Half The Price, Twice The Hassle

, , , , | Right | September 24, 2018

(I’m working on the express lane checkout one afternoon. I have been serving a woman no older than 30 years of age without incident until this:)

Customer: “Um, that’s the wrong price.”

Me: “Which item is the wrong price?”

Customer: “The chicken breast. It’s supposed to be $7.99, and you’ve only charged me $3.45!”

(I look on the screen, and look at the item to see that it’s $7.99 per kilogram, but as the customer doesn’t have a full kilogram, the price on the packet of chicken breast is, in fact, only $3.45.)

Me: “See on the packet how it says that it’s $7.99 per kilogram? Next to that is the price of this packet of meat, which is $3.45 as you don’t have a full kilogram.”

Customer: “Are you going to fix the price?!”

Me: “I’m sorry, I’m confused. You want to pay $7.99 rather than $3.45?”

Customer: “I don’t like your attitude, and I demand to see a manager now!

(My manager happens to be in earshot and comes walking over. I explain the situation to her, and she explains things to the customer just as I have done.)

Customer: “I want to pay the correct price as I am not a thief!”

Manager: “The meat is only $3.45, not $7.99; you will be paying the correct price at $3.45.”

Customer: “I don’t want it anymore. I suggest you fix your stupid system and train your f****** staff better!”

(After the customer stormed off mumbling under her breath, my manager rolled her eyes and we just laughed.)

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