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Haggle Is A Hassle

, , , , | Right | May 16, 2019

(I am working in a shop where all profits go to a local charity. Unlike other charity shops, we buy brand-new stock to sell, as well as accepting donations. None of the staff are paid; we all donate our time.)

Customer: *comes up to the counter with a brand new skirt* “£5.”

Me: “Pardon?”

Customer: “£5.”

Me: *suddenly realising she’s trying to haggle* “Oh, no, ma’am, that item is labelled as £6.99, but I can give it to you for £6, if you like?”

Customer: “No. £5.”

Me: “I’m sorry, ma’am, £6 is the best offer I can make. Our manager is on lunch and we can only take small amounts off new stock.”

Customer: “But I’m not sure if I like it.”

Me: “We do have a changing room, if you’d like to try it on.”

Customer: “£5 because I’m not sure I like it.”

Me: “The best I can do is £6, ma’am.”

Customer: *violently grabs the skirt and bunches it up in her fists* “But it’s creased! £5.”

Me: “Ma’am, it would be creased if you grabbed it like that. Now, you can have it for £6 or £6.99, or I can hang it back on the rail. What would you like me to do?”

Customer: “Oh, FINE!” *throws £10 at me* “But I get 28 days for a refund if I don’t like it?”

Me: “I’m sorry, ma’am, but we don’t accept refunds. We can do an exchange, provided you keep your receipt, though.”

Customer: “NO REFUNDS?! £5 because you won’t refund.”

(I start reaching over to take the skirt back to hang up.)


Me: *after cashing the customer up* “Thank you, ma’am. Have a wonderful day.”

(The customer storms out with her new skirt and my coworker turns to me.)

Coworker: “That just happened, right?”

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