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Had To Search Card And Wide

, , , , | Right | January 31, 2019

(My hotel recently upgraded to key cards instead of old-school keys. Instead of getting the standard, cheap magnetic cards, we opted for more expensive cards with a chip and antenna in them that prevents them from deactivating. Because these cards aren’t cheap, we do charge for them when they are taken, and this notice is printed on each of the key cards to let guests know. One morning at checkout, I have a particularly difficult time with several guests yelling at me about the missing card charge. This interaction is the best, though.)

Me: *talking to the guest checking out* “So, you’re at a zero balance, and I’ll just need your key card, and you can be on your way!”

Guest: “I left it in the room.”

Me: “Are you sure? Because if our housekeeping staff cannot find it in the room, there is a charge for missing keys.”

Guest: “Are you serious? How much?”

Me: “£5. They’re not the cheap magnetic cards. They have a chip and antenna in them to prevent them—“

Guest: *cutting me off* “This is ridiculous! £5? You should be ashamed of yourself! I stay in hotels for business three times a week and I’ve not ever been charged for a key card!”

(He then starts to unload his things at the desk; he hangs his coat on the edge of the desk, takes out his phone, takes out ANOTHER phone, takes out his wallet, takes out his car keys… and then magically PULLS THE KEY CARD OUT OF HIS POCKET and slams it on the desk.)

Me: *trying to be as nice as possible, even though HE is the one who should be ashamed!* “Oh! Looks like it wasn’t in the room after all. Thank you sooo much for returning it, and I hope you have a nice day!”

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