Had Enough Of Her S***

(I work for a small town plumber answering his phones and scheduling his jobs.)

Me: “Good morning. This is [Company]. How can I help you today?”

Customer: “I am calling to get [Boss] out here right away. My toilet is over-flowing and I need him out here, now.”

Me: “Okay, let me see what I can do for you. Can I please have your name?”

Customer: *gives me her name*

Me: “And I will need the address of where we are to go.”

Customer: “I am a repeat customer. You should already have my address. Now look it up and be quick about it.”

Me: “All right. I am checking our database; however, I do not see you in here. I will be happy to get your information right now so that we can schedule a time to come out.”

Customer: “What? I am not in there?! What kind of a company doesn’t keep customer records? You find me now, and stop being lazy.  Your boss would never delete me. I am a very important customer to him.”

Me: “I am sorry. I did not say you were deleted. Perhaps the previous person never entered you into the system but I will be happy to do that for you now.”

Customer: “Look. I want [Boss] out to my house, now!

(The customer reluctantly gives me her physical address.)

Customer: “Apparently you don’t know who I am. What is your name?”

Me: “My name is [My Name].  I am checking our schedule and I can have one of our technicians come out to take care of you this afternoon. Will 1 pm be convenient for you?”

Customer: “What the h*** are you talking about, 1pm? No, that is not convenient for me. I want [Boss] here now to clean this s*** up, and don’t send anyone but him.”

Me: “I am terribly sorry, but he is on another job out of the area at the moment. The soonest I could have a technician to your place would be in about an hour but I will have to pull him off another job. I can send [Technician] to take care of you then. Would that be all right with you?”

Customer: “Absolutely not. Now, you get on the phone and get your boss out here to clean this s*** up. I want my appointment with him. You put me on your calendar with him and stop arguing with me. Don’t you know that the customer is always right?  You should be grateful for the business I am giving you.”

Me: “I am sorry, but my boss is unavailable today. Are you sure that you would not reconsider one of our other technicians? They are all very well qualified to do their jobs as plumbers.”

Customer: “I do not deal with anyone but [Boss]. He is the only one that is allowed near my toilet. It is my toilet and if I want him to come clean up this s***ty mess then you are to find him and get him over here. I am a paying customer and I will not take no for an answer. You are giving me very bad customer service. I want this s*** cleaned up and I want it done now. If you do not get your boss over here, I will go on [Review Site] and destroy his perfect record.”

Me: “I am very sorry that [Boss] is not available right now. I will call him and have him call you. In the meantime if you change your mind and would like to have one of our other technicians come out please call me back and I will schedule it right away. Is there anything else I can do for you to help you out today?”

Customer: *huffs* “You do that and make it snappy. I don’t have all day to wait around for you, you ungrateful little b****!” *hangs up*

(When I told my boss about her, he said that she was rich and had lots of rich friends, and he wanted their business, so I should have tried harder to make her happy!)