Habano-no
(I work at a very common fast food place and tonight I am working the drive-thru. A car pulls up and it is obvious from the man’s voice that he is either drunk or stoned.)
Me: “Hi, welcome to [Fast Food Place]. What can I get for you tonight?”
Customer: “Hi. Is it possible for me to get a double quarter-pounder, but can you make it like the habanero ranch burger?”
Me: “Sure, so you just want a habanero ranch burger but with two burger patties?”
Customer: “Yes.”
(I ring up the habanero ranch burger with an extra meat patty.)
Customer: “NO! No, no, no! I want a double quarter-pounder but make it like the habanero ranch!”
Me: “That’s what I did, sir.”
Customer: “No, it says it’s a habanero ranch burger; I want a double quarter-pounder!”
Me: “Okay… so, instead of me just ringing up a habanero ranch with extra meat, you want me to ring up a double quarter-pounder but with no mustard, ketchup, onions, pickles, or cheese, and add habanero ranch sauce, onions, swiss cheese, and bacon?”
Customer: “YES!”
(I rang up the order and the customer ended up paying about $5 more than if he had listened to me.)
Question of the Week
Have you ever served a bad customer who got what they deserved?