H2-D’oh! Part 8

, , , | Right | October 5, 2020

I work in a council call center that deals with all council-related inquiries. A new resident calls and queries a bill she’s received.

Customer: “I have this $250 bill; what is it for?”

This is a very high bill.

Me: “What does it say at the top of the bill?”

Customer: “[Council] water and waste.”

Me: “That’s your water bill.”

Customer: “Water bill for what?”

Me: *Pause* “The water you’ve used on your property.”

Customer: “Why do I have to pay this?”

Me: “Because we charge for water that is used at a property just the same as electricity.”

Customer: “Oh, well, I can understand paying for electricity cause that has to be, like, made, but water falls from the sky and should be free.”

Me: “Well, we have to collect the water from a dam and treat it so you can drink it and for you to use. That’s why we charge for it.”

Customer: *Starts getting angry* “That’s just highway robbery. I can’t believe you do that to people. Water’s free from the skies and is a God-given right and you shouldn’t be robbing people of something that is free. That’s f****** stupid!”

Me: “Well, if you feel that way, maybe think about getting a rainwater tank? And then you won’t have to pay for water anymore.”

Customer: “And what, waste more money on something I won’t use? You’re just f****** stupid if you think I’m going to waste more money. That is just f****** ridiculous!”

She hung up on me. I had to agree with the last thing she said, because I don’t quite understand how she won’t need to use water.

H2-D’oh!, Part 7
H2-D’oh!, Part 6
H2-D’oh!, Part 5
H2-D’oh!, Part 4
H2-D’oh!, Part 3

1 Thumbs