| G|ve Up

| Right | January 2, 2016

(I am on a call with customer, I was trying to get her to type the “|” character:)

Customer: “Where is it?”

Me: “It’s above the enter key, with the backslash.”

Customer: “I don’t have that.”

Me: “Yes, you do; it’s above the “enter,” with the backslash.”

Customer: “Oh, you mean the brackets?”

Me: “No, it’s above the enter key, with the backslash. So it’s to the right of the brackets.”

Customer: “Do you mean my ‘L’ key? Because it’s rubbed off, so I can’t see it.”

Me: “No, it’s not the ‘L’ key. It’s above the enter key. With the backslash.”

Customer: *she finds the key* “OH, it’s a capital!”

Me: “Yes, a capital backslash.”

Customer: “It doesn’t work.”

Me: “Did you use the shift? Without that, it’s just a backslash.”

Customer: “Oh, there it is!”

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