| G|ve Up
(I am on a call with customer, I was trying to get her to type the “|” character:)
Customer: “Where is it?”
Me: “It’s above the enter key, with the backslash.”
Customer: “I don’t have that.”
Me: “Yes, you do; it’s above the “enter,” with the backslash.”
Customer: “Oh, you mean the brackets?”
Me: “No, it’s above the enter key, with the backslash. So it’s to the right of the brackets.”
Customer: “Do you mean my ‘L’ key? Because it’s rubbed off, so I can’t see it.”
Me: “No, it’s not the ‘L’ key. It’s above the enter key. With the backslash.”
Customer: *she finds the key* “OH, it’s a capital!”
Me: “Yes, a capital backslash.”
Customer: “It doesn’t work.”
Me: “Did you use the shift? Without that, it’s just a backslash.”
Customer: “Oh, there it is!”
Question of the Week
Have you ever served a bad customer who got what they deserved?