Guest Relations Gone Bitter

(Our hotel offers free coffee to any guest. One day a man walks in. It’s obvious that he’s not a guest.)

Customer: “Hi. Can I get a coffee?”

Me: “Well… I guess so. Just this once.”

Customer: “Great!”

(He drinks it and goes away. The next day he comes in and asks again.)

Customer: “Can I…?”

Me: “No. I’m sorry but that is only for the guests.”

Customer: “WHY NOT?! You said I could!”

Me: “I meant for just that day yesterday. Not every day!”

Customer: “Well, you should have specified!”

Me: “I did.”

Customer: “It doesn’t matter anyway. I’m going to have a coffee if I want to! It’s my right!”

(He marches over to the coffee. I call a manager and explain the situation. The manager goes to speak with him.)

Manager: “You cannot have free coffee here. It’s for the guests only.”

Customer: “She said I could!”

(The man marches off. Every morning after that, he would march in without saying anything, grab his coffee, and march out. Eventually he was banned.)