Guess Once, Measure Never

I work in sales for a kitchen and bath remodeling company. The following type of customer is getting increasingly more common:

Customer: “I’m looking to remodel everything! Kitchen, bathroom, windows, all of it!”

Me: “Do you have your measurements?”

Customer: “I have a picture.”

Picture… singular.

Me: *Ignoring the picture.* “Do you have the sizes of the kitchen? The windows, the stove, the refrigerator?”

Customer: *Slides picture over.* “It’s all there.”

Me: “This is just a single photo. You can’t even see all of the kitchen in this picture.”

Customer: “Can’t you just…” *Waves hand.* “…get the computer to figure out the rest. You have AI now, don’t you?”

Me: “That isn’t a service we offer. We could send someone over to take all the measurements we need if you like, ma’am.”

Customer: “No, I’d rather you use the computer and get a quote for me now.”

Me: “Without anything to go on, I can’t give you a quote.”

Customer: *Slides picture even closer.* “Come on! It’s like you’re not even trying!”