Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Guardian Angel: Roadside Assistance

, , , , , | Hopeless | January 13, 2018

(I am driving along a country road in unusually cold and snowy weather when I skid on a patch of ice and crash through a hedge. I have my two kids in the car with me, and we are unhurt, but pretty shaken up. We get out of the car and, sure enough, it is utterly stuck. The weather is very, very cold, it is starting to get dark, and we aren’t dressed for it. I try to phone my husband to get him to come and rescue us, but there is no reply. I decide to ring the rescue service, but I know they’ll take an hour or so to get there. Just as I am starting to get really worried, a van drives past, reverses, and pulls up alongside us. I tense up, realising we are pretty vulnerable, out there in the middle of nowhere. A tall, muscular-looking woman wearing muddy manual labour clothing gets out and comes over to us. She gives us a cheerful smile, as if seeing us made her day.)

Woman: “I’ve got some ropes in the van; would you like me to haul you out?”

Me: “Oh, yes, please, if you could!”

Woman: “Are you all okay? Anybody hurt?”

Me: “No, we’re fine.”

Woman: *to my kids* “I bet you’re cold, though. Hang on…”

(She goes and rummaged in her cabin and gets out two fluffy blankets with cute cartoon owls on them. She kneels down — in the snow! — and talks to my kids.)

Woman: “These are for you, if you want them.”

(My son and daughter, a bit shocked and shy about this strange woman, look at me, and I nod. They take the blankets gratefully and wrap themselves up in them.)

Woman: “Right, let’s get you out.”

(She quickly gets our car roped up to her van and easily pulls it backwards out of the hedge and back onto the road. It is such a huge relief when I am able to start the engine successfully.)

Woman: “Have you got far to go?”

Me: “We’re just going to [Nearby Town].”

Woman: “Is it okay if I escort you? Just to make sure your car isn’t damaged?”

Me: “Uh, yes, please.”

Woman: “Okay, I was heading that way, anyway. I’ll follow you.”

(Sure enough, the car was fine, and she waved goodbye when we got into town. What I really regret, and why I’m writing this, is that I never said, “Thank you.” I was too shaken up by the whole thing. So, if you’re reading this, mysterious lady, many thanks; you might have saved our lives. My daughter is now in her teens and still has the blanket with the owls on it. She says her guardian angel gave it to her.)

Question of the Week

Tell us your story about a customer who couldn't understand the most simple concept.

I have a story to share!