Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Grounds To Complain

, , , , | Working | February 3, 2021

I go into an independent coffee shop, grab a bag of espresso beans from a display, and take them to the counter.

Me: “Hi. Can I get these beans ground for espresso, please?”

Barista: “Sure. What machine do you have?”

Me: “Umm… an espresso machine.”

Barista: “Okay, but which one?”

I have never been asked that. They usually just choose the espresso setting on the grinder and whir away.

Me: “I… don’t know. I bought it second-hand; there was no box. I never looked that closely at the brand.”

Barista: “Well, I can’t grind it if I don’t know the machine. Can I get you a drink or something?”

I pull my phone out and look up “espresso machine,” showing her the first result.

Barista: “Oh, an espresso machine. Not, like a Keurig or something.”

Me: “Yeah. An espresso machine.”

Barista: “So many people get their coffee ground by us and then want to return it when it doesn’t work in their Keurig or whatever.”

She turned and ground my coffee for me. I’ve taken a photo of my machine and keep it ready in my phone if I ever encounter the request to prove I have an espresso machine again, but it hasn’t come up since.

Question of the Week

Tell us about a bad customer who received the most satisfying comeuppance.

I have a story to share!