Mass Email Fail
(I am temping as a production clerk. It’s my responsibility to collect certain data on the previous night’s production and put that data into a spreadsheet, which I then send out in an e-mail to a mailing list. One day, I neglect to include [Specific Data] in my report. Ten minutes later, I rectify this by sending out an updated copy. A few minutes later Payroll Clerk calls me asking a question about Specific Data. Several minutes after that, Purchasing Manager calls…)
Purchasing Manager: “Why didn’t you include [Specific Data] on your report?!
You know I need [Specific Data] every day!”
Me: “Oh, I sent an updated report out about ten minutes ago. Did you not get my second e-mail?”
Purchasing Manager: “I got your e-mail, but the report was not updated!”
Me: “Okay… I just spoke to [Payroll Clerk] about [Specific Data], so I know the second e-mail included the update.”
Purchasing Manager: *belligerently* “Well I didn’t get it!”
Me: “So, let me get this straight; in a mass e-mailing to a specific mailing list, I managed to send everybody the update except you?”
Purchasing Manager: *still belligerent* “That’s RIGHT!”
Me: “…”
(Thankfully, he was only there a few months before he was let go and I was eventually hired permanently!)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.