Groomed For Disappointment

A customer comes in shortly before we close.

Customer: “I need you to bathe my dog.”

Me: “Sorry, ma’am, but one of our coworkers called in sick and so we can’t handle as many clients as we usually would. We can’t take any more dogs today.”

Customer: *Beyond pissed.* “I can’t believe that someone would call in sick! You need to bathe my dog!”

She causes such a scene that I have to stay nearly two hours after my shift ended to bathe her dog.

I look at her customer profile and see that not only has she gotten mad about us not having openings before, but once claimed she was going to show up and not leave until we bathed her dog despite us being fully booked, and has complained multiple times that her normal groomer won’t come in before her scheduled shifts to do her dog.

As far as we can tell, she’s now going somewhere else for grooming and only brings the dog to us for maintenance baths. Dunno why she even bothers with us anymore if we’re so horrible?