Green Tea Makes Her See Red

, , , | Right | October 1, 2018

(I work at an extremely high-volume coffee shop where the line is almost always out the door. We have one regular customer who is extremely rude to both the cashiers and the baristas. We pretty much bend over backwards for her every time she comes in to avoid getting screamed at. For our regular customers we offer “loyalty cards,” and you get a stamp for each drink you purchase.)

Me: “Hi! How are you today?”

Customer: “Green tea.”

Me: “Okay, you like the tea hot, and in a mug, right?”

Customer: *doesn’t answer me, stares at her phone*

Me: “Okay, that will be $3.21”

Customer: *hands me her loyalty card and cash*

(I proceeded to stamp her loyalty card and give her back her change. She looks down at her loyalty card with a disgusted look on her face. It is obvious something is wrong, but she doesn’t say anything.)

Me: “I’m sorry, is anything wrong, ma’am?”

Customer: “I know that I had more stamps than this on my card. You gave me back the wrong one.”

Me: *very confused* “Okay, let me check the counter to make sure I didn’t accidentally swap cards.”

(I check.)

Me: “I’m really sorry, but there aren’t any other loyalty cards on the counter, and I always just stamp the card and give it right back. If you’d like, I can give you an extra stamp or two, since you come in so often?”

(She doesn’t respond and proceeds to stare at me. This goes on for about five very long seconds, until…)

Customer: “MY GREEN TEA!”

(I got her her tea, and later she hunted down my manager and let him know just how terrible my customer service was, and that she was swindled out of a loyalty card. As she was leaving, she stormed up to the register, demanded to know my name, and then wrote a very nasty review where she mentioned me by name. She still comes in a few times a week. I usually duck to the back and let someone else take her order.)

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