Great Service, With Ifs And Butts
(I am a concierge at an historic hotel in the downtown area, and a common call that I receive is to deal with is customers losing items in the rooms.)
Me: “Hello, and thank you for calling [hotel]. This is [my name]. How can I be of service?”
Caller: “Hello, my name is [name] and I stayed a few nights there last weekend, from Friday to Sunday. I believe I may have, um, left some… jewellery in the room.”
Me: “Ah, well, I would be glad to ring the maid service and have them check their lost and found. Could you describe the item that you’re looking for?”
Caller: “Well, that’s the thing. You see, I kind of want you to be discreet about this.”
Me: “Of course sir; if you wish, I will check for the item myself.”
Caller: “That would be great. Now, what I’m looking for is very expensive; it’s silver with several small diamonds in it.”
Me: “Okay, sir, but what exactly is it?”
Caller: *obviously flustered at this point* “Well, um, it’s a…” *in a whisper* “…butt plug.”
Me: *I wasn’t really sure that I heard what I just heard.* “Excuse me, sir?”
Caller: “A butt plug? You know, for…”
Me:*interrupting* “Oh, yes, yes. I understand. Let me have your contact information and I will check the lost and found. But, to be honest, it is possible that it was thrown away, considering.”
Caller: “Oh, I hope not, that thing was very expensive! To be honest, I really just need to be careful where I leave that thing.”
(I almost died holding back laughter at this point.)
Caller: “Well, if it shows up you can call me at [phone number]. Thank you, young man, you’ve been very helpful. Just let me know!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.