Great, Ambiguous Expectations
Coffee Shop | Santa Barbara, CA, USA | Right | February 10, 2012
(A customer orders an iced coffee. I get it for her. She has a puzzled and dismayed look on her face.)
Me: “Is there a problem, ma’am?”
Customer: “This…wasn’t what I was expecting.”
Me: “Well, what were you expecting?”
Customer: “I don’t know, but this wasn’t it.”
