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Grand Theft Innocence, Part 15

, , , | Right | January 21, 2022

I’m the assistant manager at a local video game store. While I’m younger — still in my twenties — the owner promoted me because of my customer service skills and my knowledge of systems and games. I have multiple facial piercings and tattoos, which customers often make comments on. A woman and her son come in.

Customer: “I need Grand Theft Auto for the 3DS.”

Me: “Unfortunately, there are no Grand Theft Auto games for the 3DS. There was one for the DS, but that was it.”

Customer: “Ugh, you’re so stupid. They make those games for everything.”

Me: “Nintendo actually is a bit picky on what games can be made for their systems. We have it for other systems, though. Or I can suggest some other games for the 3DS?”

Customer: “You don’t know anything about games! You just fill your body with trash like metal and probably try to steal!”

While I’ve been given grief about my appearance before, I also know where to draw the line.

Me: “Okay, you need to leave. You can come back when you’re able to handle the situation better.”

Customer: “What?! No, I’m not leaving! I want your manager!”

Me: “I am the manager.”

Customer: “Liar! Fine. If you’re going to be like that, we’ll go to [National Chain]!”

She drags her son out. A couple of hours later, he comes back in. Luckily, his mom isn’t with him.

Customer’s Kid: “I’m sorry my mom was a jerk to you. I asked for Smash Bros for the 3DS, but she thought I wanted Grand Theft Auto.”

Me: “Hey, parents can be wild sometimes. I’ve got Smash here if you still want it.”

The son ended up becoming a regular, usually with his dad. They’re always polite and friendly. The mom has only come back in once and refused to speak or look at me.

Grand Theft Innocence, Part 14
Grand Theft Innocence, Part 13
Grand Theft Innocence, Part 12
Grand Theft Innocence, Part 11
Grand Theft Innocence, Part 10

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