Gram-matical Errors Will Result In Skin Damage

, , , | Right | November 23, 2018

(On the phone:)

Customer: “Do you carry [Brand]?”

Me: “I’m not sure off the top of my head. May I put you on hold and go check?”

Customer: “Fine.”

(I see we have [Brand], and anticipating the usual follow-up questions, I jot down some of the different products and prices.)

Me: “Yes, ma’am, we carry [Brand]. Some of their products are: cleanser, daytime moisturizer, and nighttime moisturizer.”

(I also provide each price.)

Customer: “The moisturizer, how many grams is that?”

Me: “I’m not sure, but—”

Customer: *cuts me off* “What? You didn’t read it?! I want that product; I want you to bring it to the counter for me. What are the grams?”

Me: “Ma’am, you simply asked if we carry [Brand]. I can put you back on hold and check.”

(I go pick out a day moisturizer because she didn’t specify, and at this point I kind of don’t care.)

Me: “It says 30 ml, so one fluid ounce.”

Customer: “Grams! I want to know the grams!”

Me: “This product isn’t measured in grams; it’s measured in milliliters. Again, it says 30 ml.”

Customer: “Tell me the grams!

Me: “Ma’am, it isn’t measured in grams; I’m not sure what you’re asking for.”

Customer: “Grams, like for your face. For the sun!

Me: “SPF?”

Customer: “Yes, SPF!”

(You could practically hear her roll her eyes, as if she had been saying that the whole time and couldn’t understand how I was so stupid for not knowing that when she said, “Gram,” she really meant, “SPF.”)

Me: “30. The SPF is 30.”

(She then instructed me to take that to the pharmacy where she would pick it up. When I told the pharmacy who it was for they laughed and asked if I wanted to stick around to meet this gem.)

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