GPS: Great Practitioners Of Stupidity, Part 3
(An elderly woman comes into the store and asks for a new GPS because her old one is “broken.”)
Me: “How long have you had the GPS?”
Woman: “Three years.”
Me: “That doesn’t seem that old. Usually, they last longer. What is wrong with it?”
Woman: “I was driving in Cobourg and it got me lost many times.”
(Cobourg is a town with new developments.)
Me: “When was the last time you updated the maps?”
Woman: “What?”
(I explain to her that she needs to update the maps in order to get accurate results. She responded by saying she does not own a computer and thought I was trying to sell her a computer she did not need. I show her some of the GPS that we have and recommended a basic one with lifetime maps.)
Woman: “Why can’t I get this one? It’s $40 cheaper.”
Me: “It does not have free map updates. To update a single map costs $60-$80, so you’re saving money.”
Woman: “I don’t need to update the maps. It tells you where you’re going!”
(I gave up. She bought the GPS that did not have the lifetime maps. I’m still waiting for her to come back and tell me the new GPS is broken.)
Question of the Week
Tell us about a customer who got caught in a lie!