It Was All Gouda The First Time

, , , , , | Right | January 25, 2018

(After handing an order — a sandwich with cheese — out the drive-through window, I walk away. The customer starts banging on the window and yelling for me to come back. When I return, the customer holds the now-unwrapped sandwich out to me.)

Customer: “There’s no cheese on this sandwich!”

(There is definitely cheese on the sandwich. It is melted, and stringy, and sticking to the wrapper at the sides of the sandwich. I don’t really know how to respond, so…)

Me: “Oh, uh… I’m sorry… about that… let me fix it for you…”

(I take the sandwich back. I walk back to the girl who is making sandwiches. I explain the situation to her, and we both have a bit of a chuckle. Then, I re-wrap the same sandwich and take it back to him. He unwraps it, checking it for cheese.)

Customer: “Ah, you made it right this time. I guess sometimes we all make mistakes, right? Thank you!”

(And with that, he drove off. Yes, sir, sometimes we ALL make mistakes.)

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