Gotta Love Those Magic Dongles

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Me: “Welcome to the IT service desk. You’re talking to ******. How may I help you today?”

User: “I can’t log on to VPN.”

Me: “OK, how does the problem manifest itself?”

User: “I get a wrong user name or password error.”

Me: “Right. What’s the serial number of your VPN dongle?”

User: “Well, it keeps changing.”

Me: “…”

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