Gotta Love Those Magic Dongles
Me: “Welcome to the IT service desk. You’re talking to [My Name]. How may I help you today?”
User: “I can’t log on to VPN.”
Me: “Okay, how does the problem manifest itself?”
User: “I get a wrong user name or password error.”
Me: “Right. What’s the serial number of your VPN dongle?”
User: “Well, it keeps changing.”
Me: “…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
