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Gotta Love Those Magic Dongles

, , | Right | May 26, 2008

Me: “Welcome to the IT service desk. You’re talking to [My Name]. How may I help you today?”

User: “I can’t log on to VPN.”

Me: “Okay, how does the problem manifest itself?”

User: “I get a wrong user name or password error.”

Me: “Right. What’s the serial number of your VPN dongle?”

User: “Well, it keeps changing.”

Me: “…”

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