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Got To Give Him Credit For Trying, Part 4

, | Right | October 3, 2016

(I take customer service calls for a bank, and occasionally we have individuals that call in mistaking us for a credit card company. Most of the time when this happens we can simply correct their mistake and send them on their way. This was not one of those individuals.)

Me: “Hello, this is [My Name] with [Bank]. How can I help you today?”

Caller: “I’m trying to make a damn credit card payment!”

Me: “All right! As much as I would like to help you with that, this is [Bank] not [Credit Card Company]. Don’t worry, it’s a common mistake when you search for the number over the Internet. If you just look at the back of your card–”

Caller: “—NO! I’ve been trying to make a credit card payment for the last half hour, and I’m not playin’ anymore. Either you take my damn payment or transfer me to a supervisor!”

Me: *short pause* “As I’ve stated, this is [Bank] and neither I nor any of my management staff can process a payment on your card. If you just look at the back of your card–”

(Interrupts again.)

Caller: “F*** you!”

Me: “Excuse me?” *obligatory statement about call being recorded and policy on profanity, which caller interrupts*

Caller: “Process my f***ing payment! I called the number on the back of the card and I ain’t holding anymore! Process my payment or I’m gonna find you and f*** you up!”

Me: “So you called the number on the back of your card, got frustrated, hung up, and called [Bank] instead to have a payment for [Credit Card] processed?”

Caller: “YES! So are you gonna process my payment or are we gonna have a f***ing problem?”

Me: “Sir, do you go to McDonald’s, order a pizza, and expect them to make one?”

Caller: “What the f*** does that have to do with processing my payment?”

Me: “Have a good day, sir.”

Caller: “You gonna have a f***ed up d—”

Me: *click*