Got Some Interesting Calls In Store(age)

, , , , | Right | May 7, 2019

(I’m a manager at a storage facility. We get mostly mundane calls, but two in a row give me pause. First call, the caller ID doesn’t identify the caller as a current customer of our business.)

Me: “Good morning. [Storage Facility]; this is [My Name].”

Caller: *silence for two seconds* “I’m supposed to have a TV delivered.”

Me: “Sir, you’ve called a storage facility… Do you have a unit with us?”

(Sometimes, rarely, we’ll accept large parcel deliveries and hold them in the office if the person has a unit, or, important to this story, a mailbox.)

Caller: “You see, it’s supposed to be delivered on Wednesday.”

Me: “Sir, if you don’t have a unit with us, we don’t offer that kind of service.”

Caller: “Someone might not be home at the address in question. I just want to know if there’s a time the guy will be here.”

Me: “Sir, you’ve called a storage facility.”

Caller: “Do you know when my TV will be delivered? Can you tell me?”

Me: “Sir. I believe you have the wrong number. You’ve called a storage facility. We don’t deliver televisions.”

Caller: “You’re not Canada Post?”

Me: “No, sir, we are not.”

Caller: “But you’re under postal.”

Me: “Yes, sir, because we offer mailbox services. We are not affiliated with Canada Post.”

Caller: “Oh. You can’t tell me when my television will be delivered?”

Me: “No, sir, I’m sorry. I cannot.”

Caller: “But you’re listed under postal…”

(The caller hung up, still muttering about how we should be Canada Post if we’re listed under postal. I then got another call from a delivery company, asking how they could make an appointment to deliver something to one of my customers that I didn’t have a standing order to accept deliveries for. I couldn’t help him, either, except to direct him to call the customer and arrange for them to bring a key to their locker.)

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