Got Some Catching Up To Do

(I am working at the customer service desk in my local grocery store on a typical weeknight. An elderly woman comes up to the counter.)

Me: “Hey there. What can I do for you?”

Customer: “I was wondering if you would help me download this coupon onto my savings card?”

Me: “Yes, ma’am!” *explains how the process works*

Customer: “No, no, I need you to show me!” *whips out tablet*

Me: “All right, first, I need you to go to [Store website].”

Customer: “What’s that?”

Me: “A website.”

Customer: “What’s a website?”

Me: “It’s a page on the Internet.”

Customer: “What’s an Internet?”

(It took me about three-quarters of an hour, but we made her an email account and an account on the store website, and got her that coupon!)