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Got Some Bad News In Store…

, , , , | Right | November 22, 2018

(The store I work in has a shopper’s card that you can use for specials, coupons, etc. However, if you don’t have your card or remember the number you used on it, you aren’t able to use the benefits. Store policy says you also cannot use the card of the person behind you, as the receipt at the end shows the ID number and such on the card, only assuming the customer would use the card again. I’d get in trouble if I allowed it, so I have to deny the card at all costs. Most people are very understanding, glad that I am following policy, and I thank them for being so generous and apologize for it.)

Me: “Hello! I hope you found everything okay! Do you have your [Store Card] with you today?”

Customer #1: “No?”

Me: “How about a phone number?”

Customer #1: *shakes head* “No…” *turns to lady behind her* “Can I use your card?”

Customer #2: “Yeah, of course!”

Me: “Unfortunately, I am not allowed to take that card. If you don’t have your card on you or a number, I can’t use anybody else’s.”

Customer #1: “Well, why not? I have a lot of groceries here; I need the discount!”

Me: “I’m sorry. I’m not allowed to.”

Customer #2: “Says who?”

Me: “Store policy.”

Customer #1: “Store policy?! That’s ridiculous! The other store in [Town 25 minutes away] lets me use other people’s cards all the time!”

Me: “Well, ma’am, I’m sorry, but I cannot use this other lady’s card. It’s more for the safety for the other customer. If I were to give you the discount on her card, they assume you’ll use the card ID again in the future. Plus, she wouldn’t be able to use the same discounts at all today, as you would have taken the discounted price for your order. It’s not my decision.”

Customer #2: “She’s spending a lot at your store, and you can’t give her a little break for Thanksgiving?! Pathetic!”

Customer #1: “Fine, whatever. Just ring me up.”

(The rest of the transaction goes smoothly. I ring her up, and she pays for her order — which turns out to be less than $30 — and leaves. The second customer comes up to me with her card. Her order shows similar items.)

Me: “Hello, again. I’m so sorry for that. It’s just store policy to—”

Customer #2: “I don’t care. Other stores allow it; you just don’t want to give someone a little break for Thanksgiving. You’re pathetic!”

(I just nodded with a smile and continued with her order as fast as I could to get her out of there. The first lady was so used to having others buy her discount that she never brings her card anywhere? The kicker is that the second lady saved a lot of money from the discounts on her card… which she wouldn’t have been able to have, had the first lady used her card. That would’ve caused a lot more problems on my end.)

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