Got Him On Collar ID
Clothing Store | Right
| November 20, 2013
Caller: “Hello, I bought a shirt in your store earlier today and the sign said $12 but I was charged $17. I’d like to return it.”
Me: “Oh goodness, I’m so sorry that happened to you! You can just come in and I’ll be more than happy to help you return that and make it right.”
Caller: “I’d like to return it over the phone, though.”
Me: “I’m afraid I can’t return a shirt without the shirt itself.”
Caller: “…”
Me: “…”
Caller: “Why not?”
Question of the Week
Have you ever served a bad customer who got what they deserved?
