Got Fifteen Minutes To Take Them Out

, , , | Right | October 26, 2019

(We are a family restaurant. I believe franchises usually take last order up until closing time, and then lock up after customers are done. We don’t. When customers ask what time we close, we tell them we close and lock up at 10:00 pm. The phone rings while I’m working my shift and I answer.)

Me: “Hi, this is [Restaurant].”

Caller: “Hello. What time do you close?”

Me: “We close at 10:00 and it’s only takeout after 9:30.”

Caller: “Okay, thank you. Bye.”

(Fast forward to 9:45 and in walks a couple.)

Customer: “Hey, can we get a table for two?”

Me: “I’m sorry, but we only have takeout now; we’re closing soon.”

Customer: “But I called earlier and you said you’re closing at 10:00!”

Me: “…”

(Lady, what did you expect? To order your food, have your food made, eat your food, and leave in 15 minutes? Plus, I don’t think you understand the phrase “takeout after 9:30.” I wish I can say she was the only person, but I almost always have a customer like her when I’m working the closing shift.)

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