Got A Bad Reading On This Customer

, , | Right | March 10, 2018

(I work in a hotel. After midnight, the front doors are locked and people can only get in by pushing a button. Most people are okay with this; however, some take major offense.)

Customer:Why are your doors locked?!”

Me: “So sorry, ma’am. That is our security policy.”

Customer: “Blah blah blah! So rude to lock paying customers out!”

Me: “Like I said: it’s our policy. There’s a sign explaining this.”

Customer: “I’m illiterate!”

Me: “Uh…”

(I’m stunned, since no one has used that excuse.)

Customer: “Discrimination!”

Me: “If you can’t read, then how did you sign the registration card?”

(But she had already stormed off. The real problem came when she went outside with a smug, spiteful expression, then came back in, KICKED the doors, broke them, and was unable to come in because they were broken. When I finally managed to reset the automated doors, I was treated to a expletive-laden rant while she ran off. The next day, she called to extend her stay, and after reading my log about her, we were mysteriously “sold out” and she was kicked out.)

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