Got A Tip-Off About Grandpa’s Antics
(I’m waitressing at a small restaurant when a young mother with a toddler walks in accompanied by the mother’s grandfather. I seat them and they order. The grandfather orders the chicken fried steak which is soft enough that a knife isn’t necessary so one normally isn’t given with the meal. This happens as I drop off their plates.)
Grandfather: *looks at his plate then up at me angrily* “WHERE THE F*** IS MY KNIFE? HUH? HOW THE F*** AM I SUPPOSED TO EAT THIS—”
(Suddenly the mother slaps her hand onto the table hard enough that all the dishware jumps, the toddler yelps, and the grandfather is startled into silence.)
Toddler: “Uh oh. Mama MAD. Not me did it!”
Mother: *looks at the grandfather with a look of pure fury* “You do NOT speak to people that way! Do you understand? Now, I told you, if I’m going to take you out to eat then you WILL be on your best behavior. You will either apologize to this young lady or you can go sit in the car by yourself and be hungry. Everyone else in the family might be willing to put up with your attitude but not me! So you got two options: apologize or leave.”
Grandfather: *crosses his arms and sulks*
Mother: “Apologize or car. NOW.”
Grandfather: *sighs* I’m sorry for saying those things to you.”
Me: “Thank you for apologizing, sir. Now, that was a steak knife you needed?”
Grandfather: “Yes.”
Mother: *crosses her arms and raises her eyebrows at him*
Grandfather: *looking like he bit into a lemon* “Please.”
(The mother smiles and I turn my attention to her.)
Me: “And anything for you, ma’am?”
Mother: “More napkins, please.”
Me: “Okay! I’ll be right out with those.”
(The rest of the meal passes by in complete silence with the grandfather sulking the whole time. I drop off their check, the mother tucks it under her arm, drops a tip on the table, then turns around and helps her son put on his jacket. While her back is turned the grandfather quickly picks up the tip, stuffs it in his jacket pocket, and scurries out. Finishing with her child, the mother leads him over to the counter and places the check on the counter. I’m struggling with myself on whether or not I should tell her about what her grandfather did.)
Mother: *watches me for a minute* “Well, you obviously want to say something, so say it! I’m sorry for the way my grandpa acted. I’m working on teaching him manners. But if you have something to say, feel free to speak up. So long as it’s said respectfully I can listen.*
Me: “It’s… um… just that your… um, grandfather took the tip money while your back was turned.”
Mother: “HE WHAT?!”
(Leaving her son there the mother storms off back to the table, audibly gasps when she sees the lack of money, practically runs back to the register, scoops up her child, and leaves. Through the window I see her walk to the passenger side of the car, point to the grandfather, mouth the words ‘big trouble,’ and open the back-seat passenger door. The grandfather moves down in his seat a little bit, the mother calmly buckles her kid into the car, closes the door, then opens the grandfather’s door. I can’t hear what’s being said but it’s obvious that whatever she’s screaming has the grandfather shrinking in his seat until he is literally hiding his head in his jacket. The mother suddenly reaches forward, snatches something from him, slams the car door, and comes back inside.)
Mother: “The nerve of some people! My goodness! I am so so sorry for my grandfather’s antics. Thank you, though, for being honest.”
(I ring up her transaction.)
Mother: “I was going to give you a bit for being so patient with him but I think you deserve a bit extra. As for him, well, he can stay home eating cold ham and cheeses sandwiches for a few days. We’ll see how well he likes that!”
(The mother tipped me generously then left. They did come in the following week but this time the grandfather was much better behaved!)
Did you find this story using our Tipping Roundup?
Question of the Week
Have you ever served a bad customer who got what they deserved?
