Got A Chip On Their Shoulder About Using The Chip
(Our chain began using a credit/debit card chip-reader before Christmas, but since most other companies are not yet equipped, a lot of our customers haven’t gotten the hang of it yet.)
Me: “Is that a chipped card, sir? Just slide it into that slot at the bottom, below the number buttons.”
Him: *slightly rude or annoyed tone* “I know how it works!”
Me: *in my head, with a mental smirk* “Then why did you insert the wrong end of your card?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.