Got A Bad Feline About This One

(I do volunteer work at an animal shelter. A lady calls and inquires about a particular cat that she saw on our website. She agrees to come down to the shelter to meet the cat. I bring the cat out as she arrives.)

Me: “This is [Cat]. She is a bit shy.”

Lady: “Well, hello there!” *pets cat’s head hard*

Cat: *backs away*

Me: “She prefers to be petted on her back, not the head.”

Lady: “Oh, okay.” *keeps petting cat’s head*

Cat: *hisses and spits*

Me: *thinking she misunderstood* “No, no. Like this.” *pets cat’s back*

Cat: *purrs*

Lady: “Oh, okay.” *pets cat’s head*

Cat: *runs away*

Me: “You know, maybe this isn’t the pet for you…”