Gosh, Is There Anything That Isn’t Fraud Anymore?

, , , , | Legal | April 13, 2021

I work for a construction-related carded system in the inbound call centre that sells the cards. All cards have qualification requirements; some are one-day courses and others are full university degrees and multi-year NVQs (National Vocational Qualifications). We have access to a database of individuals that work within the construction industry or have taken construction-related courses.

I’ve informed this caller that he doesn’t have any of the qualifications on his file needed to get a gold bricklaying card, and I ask if he’s done anything more than his carpentry NVQ 1 qualification.

Caller: “No. I’ve only done the carpentry one. But I need the gold brikkie card.”

Me: “I wouldn’t be able to do the gold card, then, sir, just the green carpentry one. The system doesn’t allow overrides; it has to be in the file to produce the card.”

Caller: “Can’t you just… add one in? One of them NVQs, level 3?”

Me: “No, sir.”

Caller: “Why the h*** not?!”

Me: “That’s fraud, sir.”

Caller: “I won’t tell anyone, sweetheart.”

Me: “The calls are recorded, sir.”

Caller: “Oh.”

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