Google What Jabbering Means

, , , | Right | October 9, 2018

(I work in a popular restaurant specializing in pizza that is often busy to the point where we have people lining out the door. During one of these rushes a middle-aged woman and three children ages seven to ten walk in. The customer walks up to the counter while her children remain at the entrance fighting and generally causing a ruckus.)

Me: “Hi! How can I help you today?”

Customer: “I have a pickup for [Customer].”

(I search for the name and ask for a phone number, but can find neither in our system.)

Me: “Do you know what number you called?”

Customer: “I called this store! Isn’t it [number that belongs to a sister location]?!”

Me: “I’m sorry, ma’am, but that isn’t our number. That is the number for [sister location]. If you look up our location on Google, for some reason Google has their number under our name–“

Customer: *holds up a finger to me* “I’m going to just stop you right there, because I’m in a bad mood, and you jabbering at me isn’t helping!”

Me: *shocked into silence*

(She calls her husband and argues with him on the phone for a bit before demanding a manager. Our manager is out, so our assistant manager takes over, offering to call the sister location and cancel her order so that we can make it, instead, which would take about ten to fifteen minutes. While he’s at it, he also explains to her what I just tried to explain.)

Customer: “That’s not right! You guys should change that!”

Assistant Manager: “I’m sorry, ma’am. We have tried contacting Google multiple times about changing it to the right number, but we haven’t gotten any results.”

Customer: “It’s still not right! Ugh, I’m just going to drive all the way to the other store. I’m not waiting that long just to get my food! You guys need to fix that number!”

(She leaves, yelling at her kids to shut up before exiting.)

Assistant Manager: “Yes, because we have the power to control Google.”

Me: “Honestly, it would’ve taken her longer to drive to the other store than for us to make her food, but I’m glad she decided to leave; I did not want to deal with her anymore. Who says ‘jabbering’ anymore?!”

(I haven’t seen her since.)

1 Thumbs