Good Money Drive-Thrus Out Bad
(I am working drive-thru at a major coffee shop chain. Every once in awhile, customers will “pay it forward” by paying for the order of the vehicle behind them. This is a happy surprise for the next customer, and usually causes them to pay for the order of the next vehicle and so on. We’re currently in the middle of a “pay it forward” chain when the following customer pulls up at the window.)
Me: “Hello, your total is $3.49, but the car in front of you has already paid for it.”
Customer: “What the f***?!”
Me: “Ma’am, it’s been going for 11 cars in a row. You can pay it forward if you’d like to keep the good deed going. No pressure, though.”
Customer: “F*** that! I’ll pay for my own coffee. Not paying for some clown behind me!”
Me: “Not a problem. Your order has been paid for. Have a good day.”
Customer: “Are you deaf?! I said I am paying for it! This is such a scam getting people to pay for others. You’re what’s wrong with the world today, you know!”
Me: “I’m sorry for trying to give you your order for free.”
Customer: “That’s right, and don’t you DARE use my money to pay for the person behind me, you punk!”
(The customer peels away. As for their money, I used it to keep the chain going, which lasted for another fourteen vehicles.)
This story is part of our Scammer roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
