Good Luck Getting A Word In Equal-wise
(I work for a power company. When we call up a customer, we only get the name of the person the bills are sent to, and it’s not unusual for us to speak with his or her spouse instead. This was apparently the case here. It should be noted that I am female.)
Customer: “Hello?”
Me: “Hello, this is [my name] from [power company]. Is [husband’s name] available?”
Customer: “Let me tell you, in this house, we are equal! I want nothing of that around here!”
Me: “I am very sorry if you took offence, ma’am, but I only saw your husband’s name on my screen—”
Customer: “Well, we are equal! If you’re going to come here with that kind of thing, I want nothing more to do with you!”
Me: “Yes, I do apologise, but—”
Customer: “If that is how you people treat us, you can forget about us being customers! In this house, we’re equal!”
Me: “I am very sorry, and I apologize for any inconvenience!”
Customer: *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
