Good Idea, Bad Idea
Me: “Hi, thank you for calling [Company]. How can I help you?”
Customer: “Yeah, I was wondering if I can get my customer account number. I seem to have lost it.”
Me: “Not a problem. I just need to ask you a few questions to verify your identity. What is your full name?”
(The customer gives me his first and last name. I find him in the system, but I require him to state his full name with first, second, and last name. At this point, I notice that his second name is a bit… unusual.)
Me: *trying not to giggle* “I’m sorry, but I will require your full name, your first, second, and last name.”
Customer: “Really? Haha, but I was drunk when I registered. Do I really have to say it? You can see it right there. Surely, I don’t need to say it out loud?”
Me: “Yes, I can see it. It certainly helps in the identification process, which is why I need you to say it for me.”
Customer: “All right. Okay, my name is [first name] buttmonkey [last name].”
Me: “Thank you–”
Customer: “I really need to net nanny the Internet when I drink.”
Question of the Week
Have you ever served a bad customer who got what they deserved?