Good Examples Gone Bad
(Note: A sincerely nice gentleman in his mid-sixties approaches the check-in counter with a CRT monitor.)
Me: “Hello, sir, what can I do for you?”
Man: “I can’t check my email anymore and I need you to help me.”
Me: “Okay, no problem! Did you want to bring your computer in here, too?”
Man: “Here.”
(He sets his monitor on the counter.)
Me: “Um…”
Man: “What’s wrong?”
Me: “Well, sir, this is just your monitor. Imagine, if you will, that your DVD player…”
Man: *looks confused*”
Me: “…or VCR is broken and you want me to fix it, but you bring in your television.”
Man: “Oh, my goodness. I am so embarrassed.”
Me: “It’s completely understandable. Technology can be a bit overwhelming.”
Man: “I’ll go get my VCR!”
Question of the Week
Have you ever served a bad customer who got what they deserved?