Good Deal Or No Deal

, , , , | Right | March 5, 2018

(I’m working in a call center and it’s the middle of my shift. A customer calls up about one of our products that he bought from a retailer and then saw advertised at a cheaper price at another retailer.)

Me: “Welcome to [Company]. How may I help you today?”

Customer: “Look. I bought one of your products from [Retailer #1] for $569, but that was too expensive!”

Me: “Oh, I’m sorry you feel that way, sir”

Customer: “Don’t feel sorry for me; do something about it! I was assured by the salesperson that it was a good deal!”

Me: “Indeed it was, sir. You’ll notice on our website that we’re advertising it for about $150 more.”

Customer: “But that’s ridiculous! Just days after I bought it I saw it at [Retailer #2] for $499; that’s false advertising!”

Me: “Well… Seeing a product at a cheaper price is not normally covered by most stores’ return policy, but I suppose you could always return the product and use that money to buy the cheaper one; it’s well within the standard 14-day return period, at least.”

Customer: “But I don’t want to have to go through that hassle! You should be able to do something for me!”

Me: “I’m sorry, sir. [Retailer #1] has your money; we can’t process a return for an item you didn’t buy from us.”

Customer: “This is outrageous! Can you at least throw in a free $99 filter with it, you know, to help offset my losses?”

Me: “You mean risk my job to give you something for free for a product that you didn’t even buy from us and don’t have any issues with?”

Customer: “Just tell me whether this has been a waste of my time!”

Me: “I’m sorry, sir. That’s not at all something I can do.”

Customer: “So, this has been a waste of my time. I’m never buying one of your products again!”

Me: *under my breath* “Don’t let the door hit you on the way out.”

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