Good Boss Bad Boss
Caller: “I want to have my payment plan fee waived.”
Me: *After checking her details* “I’m afraid we can’t do that, ma’am.”
Caller: “Why not?”
Me: “Your contract states that the fee cannot be waived.”
She hangs up.
She then calls back and asks the same thing of my coworker, who of course tells her no. She keeps calling back to see if someone else will say yes. Eventually, she reaches the head of the department.
Department Head: “No.”
Caller: “I want to speak with the boss.”
Department Head: “I am the boss. No.”
Caller: “Well, you’re a bad boss!”
Department Head: “Actually, by backing up my staff, the opposite is true.”
Caller: *Click*
Question of the Week
Have you ever served a bad customer who got what they deserved?
