Golly, I Reckon He Done Got Hisself In Too Deep!
I am a manager in a call center, and I am doing a weekly call monitor on my team. I am surprised to hear one of my better employees imitating an Indian accent. I listen to another of his calls, and he does an amazing Christopher Walken. After the call, I head over to see the guy, and I hear him on the phone with another customer — sounding uncannily like Arnold Schwarzenegger.
When his call finishes:
Me: “What are you doing?”
Employee: “What do you mean?”
Me: “The accents?”
Employee: “Oh, they keep me sane in the H*** that is this place. Shall I stop?”
Me: “I mean… it’s not technically against policy, but maybe don’t do anything too crazy? I don’t want to get any complaints.”
Employee: “Got you.”
A month later, I listen to some of his calls again, and no accent is to be found. I talk to him again.
Me: “Why did you stop?”
Employee: “I got stuck on a long call trying to keep up a flamboyant hillbilly accent. It was exhausting, so I stopped playing after that.”
Question of the Week
Have you ever served a bad customer who got what they deserved?