Golfing Around For A Room

, , , | Right | January 24, 2020

(I work in a small family-run hotel in the tourist town of Saint Andrews.)

Caller: “Hi. I was wondering what rooms you have available for Monday and Tuesday night.”

Me: “We have one room left for Monday, but unfortunately, we’re fully booked on Tuesday.”

Caller:What? What is going on that you are fully booked?”

Me: “It’s just busy with the summer tourists and golf.”

Caller: *laughing* “Umm, no. It’s not summer. It’s definitely autumn. But you wouldn’t know that because you’re British.”

Me: “Actually, I’m American.”

Caller: “Well, you live in the UK so that doesn’t count! So, if I give you all of my information, could you call around and find a hotel for me for these two nights?”

Me: “I’m sorry?”

(I heard what she said, but I really just want her to repeat her ridiculous request.)

Caller: “If I give you my name and phone number, will you book in a hotel for me in the area and then call me back with the confirmation number?”

Me: “I’m sorry, ma’am. I’m not a booking agency; I only work reception for my own hotel.”

Caller: *sigh* “I can’t believe how terrible British customer service is!”

Me: “Again, I’m not British, but I hope you find something somewhere else!”

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