Going To Racism At Break-Neck(lace) Speed
(I work as an usher, and one of my duties is to clean up the theater once it lets out. I am also black.)
Manager: *answering the phone* “Hello? This is [Manager]. How can I help you?”
Customer: ‘Yes, I was at the theater the other day and I lost my necklace. I think that black usher took it.”
Manager: “Okay, ma’am. I’m sorry you lost your necklace, but I’m pretty sure he didn’t take it.”
Customer: “But he’s always cleaning out the theaters once the movie is over. He had to have come across it.”
Manager: “Yes, that’s his job, and anything he finds, he turns in up front.”
Customer: “Just confront him about it. I’m pretty sure that he has it.”
(A few days later, she calls back.)
Manager: “Hello, this is [Manager]. How can I help you?”
Customer: “Yes, I would like to apologize. I called the other day about losing a necklace, and I thought that your usher took it. Turns out it was in the bottom of my purse the whole time.”
Manager: “Ah, I see…’
Customer: ‘Um… he didn’t get into any trouble over this, did he?”
Manager: “No, because I trust him.”
(He didn’t even tell me about any of this until some time later.)
Question of the Week
Have you ever served a bad customer who got what they deserved?