Going On A Mission To The Mission District
(Being in San Francisco, our store sometimes gets tourists, seeing as it’s local and family-run rather than a big chain. It’s a very slow day, and a couple walks in, identifiable as tourists from their southern accent.)
Customer: *walks up to me and begins speaking in Spanish, with a VERY heavy Anglophone accent*
Me: “Uhm… You can speak English if you’d like, ma’am.”
Customer: “Oh!” *seems pleasantly surprised* “I was just wondering, do you have any local Bibles?”
Me: “I could show you to our religious section, if you’d like?”
Customer: “No, no, I want a LOCAL Bible. I think the word is similar in Spanish. Your English is very good, by the way.”
Me: *somewhat confused* “Okay, I’ll show you a few from our selection.”
(I leave from behind the counter and take three different versions of the Bible from the shelf, and then come back to the lady.)
Me: *lays Bibles on the table* “Any of these?”
Customer: “No, no, I said LOCAL Bibles. These are in English.” *says something Spanish again*
Me: “Ma’am, I’m sorry, I don’t speak Spanish. English is my native language. And I don’t know what you mean by ‘local’ Bibles.”
Customer: *getting upset* “You live in San Francisco; of course you speak Spanish. You don’t have any local Bibles?”
Me: *giving up on arguing with her* “Do you mean a Spanish-language Bible?”
Customer: “No, I mean a LOCAL Bible. We need it for our mission trip.”
(I leave the counter again and this time get a Spanish Bible, which I bring to her.)
Me: “Is this what you’re looking for?”
Customer: “YES! Finally. Gracias.”
(The rest of the transaction went normally, and she left with her husband.)
Question of the Week
Have you ever served a bad customer who got what they deserved?