Going On A Gender Bender

(I work for a popular gaming console as tech support for chat.)

Customer: “I want to change the gamer tag.”

Me: “No worries. I can help you out with that. Is this the gamer tag that you are referring to?” *provides the gamer tag on the profile*

Customer: “No, it is for a friend. Girl.”

Me: “All right, let me help you out with that. Does she have a gamer tag in mind?”

Customer: “Did you just assume my friend’s gender?”

Me: “You told me your friend is a girl.”

Customer: “No, I did not. You are disgusting! Horrible people like you make me want to throw up. My friend is non-binary. You should be ashamed of yourself. I am going to rate you poorly.” *end chat*

(The survey came in and the customer stated, “Absolute worst! He just assumed my friend’s gender!” My chat name is Sam. The customer assumed that I am a male because of this. I am female.)