Going Nuts Over A Berry

| Right | January 14, 2016

(I work at a restaurant that gives complimentary chocolate strawberries and baguette roll with a combo. A customer comes up to pay.)

Me: “Unfortunately, ma’am, due to a shortage in Texas we do not have any strawberries.”

Customer: *visual anger rises* “What you mean you don’t have strawberries?!”

Me: “Strawberries are out of season in Texas where we order produce from, so we do not have any in the store. Actually all of the [Restaurant]s in Arizona do not have strawberries. I’m so sorry for the inconvenience.”

Customer: “I AM APPALLED! THIS IS ABSOLUTELY RIDICULOUS! I want a discount on my entire meal!”

Me: “Ma’am, unfortunately I can’t do that because we do not charge you for the bread or strawberries. They come complimentary with the meal.”

Customer: “Where the h*** does it say that?!” *she grabs a menu* “Show me!”

Me: “Right here, ma’am.” *points to and reads the exact line that says “Combo comes complimentary with a chocolate dipped strawberry and baguette roll.”*

Customer: “Well, then I want a free slice of cheesecake!”

Me: “Ma’am, I’m so sorry. I unfortunately can’t do that. Again, I’m sorry for any inconvenience this has caused you.”

Customer: “I’m calling MY attorney general and you will see me in court for false advertising! Nowhere does it say that it comes with the meal!”

Me: “Would you like me to read the menu to you, ma’am?”

Customer: “NO! YOU’LL SEE ME IN COURT!”

Me: *with a big smile* “Okay, ma’am! Have a nice night!”

Customer: *looks at me and yells* “OKAY!” *smugly walks away*

Me: *turns to the next customer* “Unfortunately we are out of dipped strawberries at the moment. Is that okay, ma’am?”

Next Customer: “Of course it’s okay! It’s only a strawberry!”

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