Going, Going, Go Home!
I booked a two-day stay in California, but I booked the return flight for 5:00 in the morning instead of the evening. I go to the airport at about 3:00 pm to get my flight out. I go through security and go down to the gate and there is no activity at the gate. I check the schedule board and realize the mistake I made.
I go back to the airline desk and tell the agent what happened.
Me: “I don’t care if you send me all over the place if I can just get back to my home tomorrow.”
Agent: *Looking up flights* “I have something for about $800.”
Me: “That is fine. I’ll take it.”
Agent: *Continues looking* “There is another flight that goes through [Airport] for about $300.”
Me: “That’s great. I’ll take it. You’ve already saved me $500!”
The agent continues typing on the computer and hands me a ticket at no charge.
Me: *Almost speechless* “Thank you so much! I can’t believe it.”
I wrote a letter to the airline thanking them for being so nice when I was the one who couldn’t manage to book my own flight correctly.
Question of the Week
Tell us about the rudest customer you’ve ever met.