Going To Give You A Mall-ing

, , , | Right | June 8, 2017

(I work in a clothing store in a large mall. My store specializes in women’s work clothes. We only have a small section of casual clothing, like jeans. We often get asked by customers where other shops in the mall are. A lady just finished trying on some clothes in our fitting room.)

Customer: “Do you have any lucky belts?”

Me: “Excuse me?” *puzzled by what she meant by lucky belts*

Customer: “Do you sell lucky belts. You know, Lucky Brand Belts?”

Me: “Oh, no, sorry. We only sell our own brand here. Sorry.”

Customer: “Do you know where I could find them? I live out of town and don’t know the mall.”

Me: “Sorry, I don’t know. Probably a store that specializes in jeans or belts, or a store that carries that brand.”

Customer: “So what store?”

Me: “I don’t know.”

Customer: “WHAT? You don’t know? Why not? I don’t live here. Where can I find Lucky belts?”

Me: “I’m sorry, I don’t know. I don’t shop for that brand myself, and have no idea where you would find a specific brand like that aside from the jean stores [Store #1] and [Store #2] upstairs. But I don’t know if they would have it.”

Customer: “Why is it so hard for you to tell me where to find them? You’re useless!”

Me: “Well, we don’t carry them. My job is to know what is sold in this store, not the entire mall.”

(She went and asked another associate who gave her a similar answer before she got frustrated at our staff not knowing where another company sold their items.)

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